admin / Synapse-Cortex

{% extends "base.html" %}
{% block title %}Tickets // Synapse-Cortex{% endblock %}
{% block header %}Ticketing Engine{% endblock %}
{% block content %}
{% set is_admin = user.role.value in ('global_admin', 'tenant_admin') %}
<div class="flex items-center justify-between mb-4 flex-wrap gap-3">
  <div class="text-xs text-cortex-muted uppercase tracking-wider">
    {% if active_filter %}
    Filtered: <span class="text-accent-blue">{{ active_filter.replace('_', ' ') }}</span> ({{ tickets|length }})
    <a href="/tickets" class="text-cortex-muted hover:text-accent-red ml-2">&times; clear</a>
    {% else %}
    All Tickets ({{ tickets|length }})
    {% endif %}
  </div>
  <div class="flex items-center gap-2">
    {% if is_admin %}
    <button id="delete-selected-btn" disabled
            class="hidden bg-accent-red/15 text-accent-red border border-accent-red/30 font-display font-bold uppercase tracking-wider text-xs px-4 py-2 rounded hover:bg-accent-red/25 transition">
      Delete Selected (<span id="selected-count">0</span>)
    </button>
    {% endif %}
    <button onclick="document.getElementById('new-ticket-modal').classList.remove('hidden')"
            class="bg-accent-blue text-cortex-bg font-display font-bold uppercase tracking-wider text-xs px-4 py-2 rounded hover:bg-accent-blue-bright transition">
      + New Ticket
    </button>
  </div>
</div>

<form method="get" action="/tickets" class="flex items-center gap-3 mb-4 flex-wrap">
  {% if active_filter %}<input type="hidden" name="filter" value="{{ active_filter }}" />{% endif %}
  <input type="text" name="q" value="{{ search_text }}" placeholder="Search by keyword(s)..."
         class="flex-1 min-w-[220px] bg-cortex-panel2 border border-cortex-border rounded px-3 py-2 text-sm focus:outline-none focus:border-accent-blue" />
  <select name="sort" onchange="this.form.requestSubmit()" class="bg-cortex-panel2 border border-cortex-border rounded px-3 py-2 text-xs uppercase tracking-wider">
    <option value="newest" {% if active_sort == 'newest' %}selected{% endif %}>Newest First</option>
    <option value="oldest" {% if active_sort == 'oldest' %}selected{% endif %}>Oldest First</option>
    <option value="priority" {% if active_sort == 'priority' %}selected{% endif %}>Priority</option>
    <option value="status" {% if active_sort == 'status' %}selected{% endif %}>Status</option>
  </select>
  <button type="submit" class="bg-cortex-panel2 border border-cortex-border text-chrome font-display uppercase tracking-wider text-xs px-4 py-2 rounded hover:border-accent-blue transition">
    Search
  </button>
  {% if search_text %}
  <a href="/tickets{% if active_filter %}?filter={{ active_filter }}{% endif %}" class="text-[10px] uppercase text-cortex-muted hover:text-accent-red">&times; clear search</a>
  {% endif %}
</form>

<div class="border border-cortex-border bg-cortex-panel rounded-md">
  <table class="w-full text-sm">
    <thead>
      <tr class="text-left text-[10px] text-cortex-muted uppercase tracking-wider border-b border-cortex-border">
        {% if is_admin %}
        <th class="px-4 py-2"><input type="checkbox" id="select-all-tickets" /></th>
        {% endif %}
        <th class="px-4 py-2">Ticket</th>
        <th class="px-4 py-2">Title</th>
        <th class="px-4 py-2">Type</th>
        <th class="px-4 py-2">Priority</th>
        <th class="px-4 py-2">Status</th>
        <th class="px-4 py-2">Asset</th>
        <th class="px-4 py-2">Assigned</th>
        <th class="px-4 py-2">Date Created</th>
        <th class="px-4 py-2">Resolution Due</th>
        <th class="px-4 py-2">Source</th>
      </tr>
    </thead>
    <tbody>
      {% for t in tickets %}
      <tr class="border-b border-cortex-border/60 hover:bg-cortex-panel2">
        {% if is_admin %}
        <td class="px-4 py-2"><input type="checkbox" class="ticket-select" value="{{ t.id }}" /></td>
        {% endif %}
        <td class="px-4 py-2"><a href="/tickets/{{ t.id }}" class="text-accent-blue hover:text-accent-blue-bright hover:underline">{{ t.ticket_number }}</a></td>
        <td class="px-4 py-2">{{ t.title }}</td>
        <td class="px-4 py-2 text-xs uppercase text-chrome-dim">{{ t.ticket_type.value }}</td>
        <td class="px-4 py-2">
          <span class="text-[10px] px-2 py-0.5 rounded uppercase
            {% if t.priority.value == 'critical' %}bg-accent-red/15 text-accent-red border border-accent-red/30
            {% elif t.priority.value == 'high' %}bg-accent-orange/15 text-accent-orange border border-accent-orange/30
            {% elif t.priority.value == 'medium' %}bg-accent-blue/15 text-accent-blue border border-accent-blue/30
            {% else %}bg-cortex-panel2 text-cortex-muted border border-cortex-border{% endif %}">
            {{ t.priority.value }}
          </span>
        </td>
        <td class="px-4 py-2 text-xs uppercase text-chrome">{{ t.status.value.replace('_',' ') }}</td>
        <td class="px-4 py-2 text-xs text-chrome-dim">{{ t.asset.asset_id if t.asset else '—' }}</td>
        <td class="px-4 py-2 text-xs text-chrome-dim">{{ t.assigned_to.full_name if t.assigned_to else '—' }}</td>
        <td class="px-4 py-2 text-xs text-chrome-dim">{{ t.created_at.strftime('%Y-%m-%d %H:%M') }}</td>
        <td class="px-4 py-2 text-xs {% if t.is_sla_breaching %}text-accent-red{% else %}text-chrome-dim{% endif %}">
          {{ t.resolution_due_at.strftime('%Y-%m-%d %H:%M') if t.resolution_due_at else '—' }}
        </td>
        <td class="px-4 py-2 text-[10px] uppercase {% if t.source.value == 'netscanxi' %}text-accent-blue{% else %}text-cortex-muted{% endif %}">{{ t.source.value }}</td>
      </tr>
      {% else %}
      <tr><td colspan="{% if is_admin %}11{% else %}10{% endif %}" class="px-4 py-6 text-center text-cortex-muted text-xs">No tickets logged yet.</td></tr>
      {% endfor %}
    </tbody>
  </table>
</div>

<div id="new-ticket-modal" class="hidden fixed inset-0 bg-black/70 flex items-center justify-center z-50 px-4">
  <div class="w-full max-w-lg border border-cortex-border bg-cortex-panel rounded-md p-6">
    <div class="flex items-center justify-between mb-4">
      <div class="text-xs uppercase tracking-wider text-accent-blue">Log New Ticket</div>
      <button onclick="document.getElementById('new-ticket-modal').classList.add('hidden')" class="text-cortex-muted hover:text-accent-red">&times;</button>
    </div>
    <div id="ticket-form-error" class="hidden mb-3 text-xs border border-accent-red/40 bg-accent-red/10 text-accent-red px-3 py-2 rounded"></div>
    <form id="ticket-form" class="space-y-3 text-sm">
      <div>
        <label class="block text-xs text-cortex-muted mb-1 uppercase tracking-wider">Title</label>
        <input required name="title" type="text" class="w-full bg-cortex-panel2 border border-cortex-border rounded px-3 py-2 focus:outline-none focus:border-accent-blue" />
      </div>
      <div>
        <label class="block text-xs text-cortex-muted mb-1 uppercase tracking-wider">Description</label>
        <textarea name="description" rows="3" class="w-full bg-cortex-panel2 border border-cortex-border rounded px-3 py-2 focus:outline-none focus:border-accent-blue"></textarea>
      </div>
      <div class="grid grid-cols-2 gap-3">
        <div>
          <label class="block text-xs text-cortex-muted mb-1 uppercase tracking-wider">Type</label>
          <select name="ticket_type" class="w-full bg-cortex-panel2 border border-cortex-border rounded px-3 py-2">
            <option value="incident">Incident</option>
            <option value="request">Request</option>
          </select>
        </div>
        <div>
          <label class="block text-xs text-cortex-muted mb-1 uppercase tracking-wider">Priority</label>
          <select name="priority" class="w-full bg-cortex-panel2 border border-cortex-border rounded px-3 py-2">
            <option value="critical">Critical</option>
            <option value="high">High</option>
            <option value="medium" selected>Medium</option>
            <option value="low">Low</option>
          </select>
        </div>
      </div>
      <div class="grid grid-cols-2 gap-3">
        <div>
          <label class="block text-xs text-cortex-muted mb-1 uppercase tracking-wider">Asset</label>
          <select name="asset_id" class="w-full bg-cortex-panel2 border border-cortex-border rounded px-3 py-2">
            <option value="">— none —</option>
            {% for a in assets %}
            <option value="{{ a.id }}">{{ a.asset_id }} // {{ a.name }}</option>
            {% endfor %}
          </select>
        </div>
        <div>
          <label class="block text-xs text-cortex-muted mb-1 uppercase tracking-wider">Assign To</label>
          <select name="assigned_to_id" class="w-full bg-cortex-panel2 border border-cortex-border rounded px-3 py-2">
            <option value="">— unassigned —</option>
            {% for a in agents %}
            <option value="{{ a.id }}">{{ a.full_name }}</option>
            {% endfor %}
          </select>
        </div>
      </div>
      <button type="submit" class="w-full bg-accent-blue text-cortex-bg font-bold uppercase tracking-wider text-xs py-2.5 rounded hover:bg-accent-blue-bright transition">
        Create Ticket
      </button>
    </form>
  </div>
</div>

<script>
  const selectAllBox = document.getElementById('select-all-tickets');
  const deleteSelectedBtn = document.getElementById('delete-selected-btn');

  function ticketCheckboxes() {
    return Array.from(document.querySelectorAll('.ticket-select'));
  }

  function refreshBulkDeleteButton() {
    if (!deleteSelectedBtn) return;
    const selected = ticketCheckboxes().filter(cb => cb.checked);
    document.getElementById('selected-count').textContent = selected.length;
    deleteSelectedBtn.classList.toggle('hidden', selected.length === 0);
    deleteSelectedBtn.disabled = selected.length === 0;
  }

  if (selectAllBox) {
    selectAllBox.addEventListener('change', function () {
      ticketCheckboxes().forEach(cb => { cb.checked = selectAllBox.checked; });
      refreshBulkDeleteButton();
    });
  }

  ticketCheckboxes().forEach(function (cb) {
    cb.addEventListener('change', function () {
      if (!cb.checked && selectAllBox) selectAllBox.checked = false;
      refreshBulkDeleteButton();
    });
  });

  if (deleteSelectedBtn) {
    deleteSelectedBtn.addEventListener('click', async function () {
      const ids = ticketCheckboxes().filter(cb => cb.checked).map(cb => cb.value);
      if (!ids.length) return;
      if (!confirm(`Delete ${ids.length} selected ticket(s)? This cannot be undone.`)) return;

      const res = await fetch('/api/v1/tickets/bulk-delete', {
        method: 'POST',
        headers: { 'Content-Type': 'application/json' },
        body: JSON.stringify({ ticket_ids: ids }),
      });

      if (res.ok) {
        window.location.reload();
      } else {
        const err = await res.json().catch(() => ({}));
        alert(err.detail ? JSON.stringify(err.detail) : 'Failed to delete selected tickets.');
      }
    });
  }

  document.getElementById('ticket-form').addEventListener('submit', async function (e) {
    e.preventDefault();
    const form = e.target;
    const errorBox = document.getElementById('ticket-form-error');
    errorBox.classList.add('hidden');

    const data = Object.fromEntries(new FormData(form).entries());
    if (!data.asset_id) delete data.asset_id;
    if (!data.assigned_to_id) delete data.assigned_to_id;
    if (!data.description) delete data.description;

    const res = await fetch('/api/v1/tickets', {
      method: 'POST',
      headers: { 'Content-Type': 'application/json' },
      body: JSON.stringify(data),
    });

    if (res.ok) {
      window.location.reload();
    } else {
      const err = await res.json().catch(() => ({}));
      errorBox.textContent = err.detail ? JSON.stringify(err.detail) : 'Failed to create ticket.';
      errorBox.classList.remove('hidden');
    }
  });
</script>
{% endblock %}